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  • HOTLINE +49 (0)821 319 499 12; MON-FRI, 9 AM-3 PM

Help / Support

Dear Sportkind customer,

below you will find a detailed description of our online shop. We have tried to summarize all relevant points for you to help you make the operation of the online store as easy as possible and to ensure that you don't need to worry and can enjoy shopping in our online store easily.

Should you have any further questions, you can always contact our customer service, which you can reach Monday to Friday from 9:00 am - 3:00 pm  under +49 (0) 821 319 499 12 or by email at info@sportkind.de info.

Shipping & Delivery
Important: Use the billing address Sportkind identifies you as customer / client. Therefore, it is important that you always leave your personal, private address, even if you want the goods sent to your workplace. If you do not specify a different delivery address, billing address corresponds to the delivery address.

Partial delivery
For the estimated delivery time after receipt of it in the product description. If a product is not or ceases to be available in the required quantity, we will promptly notify by e-mail in advance and they initially available items ordered as part of pre-delivery send. The shipping costs for the redirection of course we take.

Return

As part of our voluntary return policy, we offer you to return the products purchased with us within 30 days, as long as there are no grounds for exclusion, the goods are complete and in the same condition as on receipt. Goods for which you have no right of revocation, can also not be returned within the scope of the voluntary return policy. The articles must be returned to Sportkind, Stettenstrasse 8, Augsburg, Germany. 

Extended return period for Christmas: Order your Christmas presents today and we extend your return deadline until January 8, 2018! 

If you return goods in accordance with this voluntary return guarantee, we will refund the purchase price and bear the costs of returning the goods within Germany and Europe, if you use our free DHL return label, which you can request for all European countries in the "My acccount" area. If you return an item which was originally sent to you in a shipment with several items (partial revocation), the delivery costs will not be reimbursed. In case of a complete cancellation, you will also receive the shipping costs back. Outside Europe you have to bear the costs of return, but we will refund you the shipping costs though. In any case, you bear the transport risks when returning goods. This voluntary return policy will not limit your statutory rights and thus, also not your right of withdrawal. 


Offsetting a return

If you have paid for the goods by credit card, PayPal or bank transfer already, then the amount will be immediately credited to your account / credit card. Please let us know your bank details.

Whichever you choose shipper for delivery of your order, you may return the product for a return within Germany both shipping with DPD and DHL.

Goods condition upon return
We are happy to take your order if not satisfied etc. back without hesitation. Please note, however, that the goods must be in a state corresponding to a normal use of the product for testing (like a fitting in the store). Moreover, the goods must be provided with an original packaging.

All returns that are obviously needed (tennis sand spots, stains, odor) and therefore can not in the sale will not be accepted. They are sent back to the client / customer and invoiced.

Complaint
High product quality stands at sporting child in the first place. Unfortunately, it may happen in rare cases that parts do not meet our standards. If that applies to one of your items, we would like to apologize in advance for the inconvenience.

Of course you can complain about such a product for free within 2 years with us. This only applies to goods you have purchased in the online store www.sportkind.de. Please send the goods you want to complain that you - including a brief explanation and details of your bank account (account number + sort code) - to the following address:

Sportkind
N.Lux and G.Windisch GbR
Stettenstrasse 8
D-86150 Augsburg

If your claim is approved by our customer, you will of course receive a replacement.

Complaint Policy
We accept the following reasons for complaint: - knitting errors / flaws - defects closures, such as Zips (if no visible external influences are present) - seam defects - holes and leavened seams (not older than 12 months) - Heavy paint loss - discoloration from prints, printed stripes, applications, etc. - The following complaint reasons we are unable to accept: - Worn goods - Discolored goods (by other products) -. spots - does not apply to parts that are affected by production errors, which we may notify you in appearance

Availability
If you have added a product to the cart and order directly, this is available to 99%.
However, you have items to the cart and sent the order later, it may happen that products sold in the meantime, and thus are no longer available.

Despite regular updates of stock quotes, it may happen in rare cases that an item in a particular size / color combination is shown as still available, although it is already sold.

After your order to inform the child sports shop immediately. Email of the successful processing of the order So you always have a final check on the goods supplied to you.

Deliveries
Was an article in a certain size and / or color sold out, it may possibly at a later time to be available again. Unfortunately it is not possible to give you information, if and when an item is back in stock later.

It is therefore worthwhile for sold items desire always drop into the Sportkind shop or to be informed automatically via email when a product is back in stock. Please enter your email address at this sold-out item / size below the "Notify me when the item is in".

Display Size
In the detail Product image you will see "Size" displayed directly - whether the size is in stock and how long is the expected delivery time. The information is updated regularly.

When selecting a size not available stating "This selection is not available".

Payment
We offer the following payment methods. Search of the best payment method for you.

Payment by bank transfer
Please transfer the total amount of your order to our account:
Sportkind
IBAN: DE98 7205 0000 0250 2972 23
BIC: AUGSDE77XXX
Stadtsparkasse Augsburg

or

Sportkind
IBAN: DE19 7025 0150 0027 6199 72
BIC: BYLADEM1KMS
Kreissparkasse München Starnberg Ebergsberg


PayPal
They are after completing the ordering process automatically redirected to the PayPal site:

You have a PayPal account, just login to the payment to your account as usual.
For more information, please visit www.paypal.com.

If the automatic launched PayPal payment process fails, please send your payment directly from your PayPal account to info@sportkind.de.

Credit Card (Girosolution)

Of course you can pay with your VISA or MasterCard. You will be asked to enter your credit card details in the course of your pament. If your credit card is registered for 3D Secure (Verified by Visa respectively MasterCard Secure Code), you will be forwarded to your bank within the payment process for the security query. 

Please note the information to the new security standards:
Informationen zum MasterCard SecureCode
Informationen zu Verified by VISA 

If you have difficulties to finish your payment due to the security code, you can also choose PayPal as payment method. Even if you do not have a PayPal account you can log-in as a guest and pay with your credit card (VISA, MaserCard, American Express).  

 
Store functions
Product
You will find the field to enter the search term above relatively centered.

Filter function
You can transfer content / search results by color, size, material and details filter (eg UV protection, adjustable waist ...)

Access to the basket is either via the shopping cart button above the navigation product or directly after an item has been added to the cart.

Even before you click it you get there an overview of the number of items in the shopping cart and the current subtotal.

Further information on the course of the ordering process you will be given directly in the order steps.

Newsletter
Sportkind sent at irregular intervals newsletter, which informs you about new products, special offers or promotions such as sweepstakes. Registration to the newsletter is free of charge and can be withdrawn at any time. The corresponding logoff options can be found directly in the newsletter and within the customer's account, if any. If you have any problems with logging on or off, you can always contact our customer service.

Privacy Policy
In Sportkind is your satisfaction and the protection of your privacy in the first place. Please read more about this topic in our Privacy Policy.

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