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Cancellation policy

Right of withdrawal

Right of revocation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you or a third party indicated by you, other than the carrier, acquires pysical posession of the goods.

In order to exercise the right of withdrawal, you must inform us (Sportkind, Stettenstrasse 8, 86150 Augsburg, Germany, info@sportkind.de, phone: +49 821 319499-12, fax: +49 821 319499-19) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the enclosed revocation form, but this is not mandatory. 

To meet the cancellation deadline, it is sufficient for you to send us your notice concerning the withdrawal before the cancellation period has expired.

 

Effects of cancellation 

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs that arise if you have chosen a type of delivery other than the least expensive type of standard delivery offered by us) without any delay and not later than 14 days starting with the day on which we have been informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have explicitly agreed upon something else; in any event, we will not demand any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest point in time.

You have to return the goods without delay and in any case not later than 14 days after you sent us the notice about your request for withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the costs of returning the goods within Germany and Europe, as long as you use our free DHL return label. Outside Europe you have to bear the costs of return, but we will refund you the shipping costs though. You are only liable for any diminished value of the goods, if this loss in value results from improper handling while establishing the nature, characteristics and functioning of the goods.

 

Exclusion of the right to cancel

The right to cancel is excluded for contracts for the supply of goods, that are not prefabricated and where a individual selection or  determination of the customer is relevant or goods, that are made to the consumer's specifications or are clearly personalized.

 

Our voluntary return policy 

In addition to your statutory right of withdrawal, we offer you the following voluntary return policy:

Products, that you bought from us, can be sent back to us within 30 days after purchasing, as long as there are no grounds for exclusion, the goods are complete and in the same condition as on receipt. Goods for which you have no right of revocation, can also not be returned within the scope of the voluntary return policy. The articles must be returned to Sportkind, Stettenstrasse 8, Augsburg, Germany. 

Extended return period for Christmas: Order your Christmas presents today and we extend your return deadline until January 8, 2018! 

If you return goods in accordance with this voluntary return guarantee, we will refund the purchase price and bear the costs of returning the goods within Germany and Europe, if you use our free DHL return label, which you can request for all European countries in the "My acccount" area. If you return an item which was originally sent to you in a shipment with several items (partial revocation), the delivery costs will not be reimbursed. In case of a complete cancellation, you will also receive the shipping costs back. Outside Europe you have to bear the costs of return, but we will refund you the shipping costs though. In any case, you bear the transport risks when returning goods. This voluntary return policy will not limit your statutory rights and thus, also not your right of withdrawal. 

 

Model Cancellation Form

(If you wish to cancel this contract, please complete this application or the online return form in the section "My account" and send it back to us.)

– To: Sportkind, Stettenstrasse 8, 86150 Augsburg, Germany, info@sportkind.de, phone: +49 821 319499-12, fax: +49 821 319499-19

– I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods (*)/ for the supply of the following service (*),

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

 

We would like to point out the following:

Free services, like bonus articles, must be returned in the case of a partial or complete revocation, if the minimum order value, justifying to obtain the free service, is not reached anymore. 

 

End of the cancellation policy

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